Shipping policy

IS SHIPPING FREE?

Yes. Shipping is free worldwide.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Regular service : 4 - 8 weeks

Rush service : 3 - 5 weeks

Occasionally, there may be a delay of 1-7 days due to factors such as weather, customs clearance checks, and other unforeseen circumstances. While this is rare, it is not impossible.

Note :

(1) The tracking number in the system is a domestic tracking number of your country. During the international shipping phase, the tracking status will show "Awaiting Pickup" until the package reaches the U.S. and clears customs, after which the tracking information will update.

(2) The reason we use a USPS domestic tracking number in the system is that international shipping involves multiple transfers, and the tracking number changes throughout the process.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control.

However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.